Welcome to the Commonwealth of Massachusetts
HRD Standings & On-line Applicant Record Information System (SOARIS)

and Registration Help

Q: I need help on choosing a User ID and password.
A: Your User ID and password should be:

  • Something personal that you can remember easily
  • You might want to use a mixture of letters and numbers that is easy for you to remember but others will not be able to guess.
  • Do not share your User ID or password with others to minimize the risk of unauthorized access
  • User IDs that contain "special" characters will not work. For example, $rock#solid is not a valid ID.
  • Passwords must be between 6 and 12 characters and can be any combination of letters and numbers. Passwords that contain "special" characters or blank spaces will not work.

Q: Are user IDís unique?
A: Yes. Since User IDís are unique to each applicants account, they may not be duplicated.

Q: Can I have more than one user ID for my account?
A: No. Each applicant may only have one user ID and password to access all of their active records within our system.

Q: I cannot remember or lost my HRD Standings & On-line Applicant Record Information System userid and/or password?
A: Please use our UserID & Password Retrieval page. Enter the e-mail address associated with this account in the UserID & Password Retrieval page. We will e-mail you the information we have on file in our records.

If you've never created a HRD Applicant Record Information Site on-line account before, you can create an account by visiting our HRD Applicant Record Information User Registration page.

Q: I no longer have access to the e-mail address associate with my account.
A: If you no longer have access to the e-mail address associated with your account but know your user info, please login and update your e-mail address in the personal information update section on the standings website.

If you no longer have access to the e-mail address associated with your account and do not remember your user info you must submit a request to have your account reset by this office. Your account reset request needs to include your name, address on record in our system, social security number and date of birth.

You may submit your request by one of the following means

  • e-mail to civilservice@hrd.state.ma.us.
  • fax to 617.727.0399 or
  • mail to Human Resources Division, Civil Service Unit, One Ashburton Place, Boston, MA 02108.

Q: How do I create an account if I have no e-mail address?
A: At this time our office is unable to create an account without a valid e-mail account. Please feel free to contact us and leave a detailed message at our hotline number 617.878.9895, press 1 or call toll-free 1.800.392.6178, press 3 (outside of Boston within Massachusetts). Please include your social security number, date of birth, and the zip code with your voice mail message requesting services.


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